Privacy Policy

When you visit our website, place an order, or sign up for our newsletter, we may collect the following information:

• Personal details — name, email address, phone number, and delivery address
• Order information — products ordered, order dates, special requests (e.g., cake flavours, dietary requirements, inscriptions)
• Payment details — processed securely through our payment providers; we do not store card numbers
• Browsing data — IP address, browser type, pages visited, and time spent on our site

We use the information we collect to:

• Process and fulfil your cake and bakery orders
• Communicate with you about your orders, including delivery updates and special requests
• Send promotional emails and newsletters (only with your consent)
• Improve our website, products, and customer service
• Comply with legal obligations

We will never sell your personal information to third parties.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your cart items and preferences
• Analyse website traffic and performance
• Deliver relevant content and advertisements

You can control cookie settings through your browser. Disabling cookies may affect some website features such as adding items to your cart.

We may share your information with trusted third parties who assist us in operating our business:

• Payment processors — to securely process your transactions
• Delivery partners — to deliver your orders
• Email marketing platforms — to send newsletters (with your consent)
• Analytics services — to help us understand website usage

All third parties are required to handle your data in accordance with applicable privacy laws.

We take your data security seriously and implement appropriate measures to protect your personal information, including:

• SSL encryption on all pages
• Secure payment processing through PCI-compliant providers
• Regular security reviews and updates
• Restricted access to personal data within our team

While we strive to protect your data, no method of electronic transmission is 100% secure. We encourage you to use strong passwords and keep your account details confidential.

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate information
• Deletion — request that we delete your personal data
• Opt-out — unsubscribe from marketing communications at any time
• Data portability — request your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the details below.

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.